With the first anniversary of the Oct. 7 terror attacks approaching, JEWISHcolorado — a Denver-based nonprofit affiliated with the Jewish Federations of North America — posted on Instagram on Oct. 1 about the organization’s Oct. 7 commemoration event. Concerns about antisemitism meant attendees would need to register in advance, and JEWISHcolorado needed to give them time to do so before the start of Rosh Hashanah.

The post, though, did not successfully reach community members. That’s because soon after sharing it, JEWISHcolorado’s Instagram account was disabled. When the account manager tried to appeal the suspension, an automated email informed the JEWISHcolorado staff that their account, with 895 posts and nearly 2,500 followers, was “permanently disabled,” with all of its content set to be “permanently deleted,” according to messages shared with Jewish Insider.  

JEWISHcolorado was one of at least four local Jewish federations in the United States to have accounts on Meta-run platforms disabled after posting in the lead-up to the anniversary of the Oct. 7 attacks. They did not receive any answers from Meta regarding why they had been suspended, leading some to question whether they were being targeted for the content of their posts — sharing information about Oct. 7. 

“We suspect maybe it had something to do with our posting, but it’s an automated message that says you violated community guidelines. We don’t consider that to be so,” said Renee Rockford, president and CEO of JEWISHcolorado. The reasoning, according to a message from Meta, was that Meta does not “allow people on Instagram to pretend to be a business or speak for them with our permission.” 

The Facebook account of the Jewish Federation of San Antonio was disabled in mid-September. Similar to JEWISHcolorado, they were removed for alleged “impersonation,” according to Kayde Jones, director of marketing and communications at the San Antonio federation. 

Jones and her colleagues had no way of explaining themselves, or finding out who Meta believed them to be impersonating. 

“It was as if we were completely wiped off the Facebook Earth,” said Jones. “It’s very hard to get in touch with anybody at Meta. There’s no phone calls. There’s no customer service that’s readily available.” Attempts to appeal the decision through Meta’s platforms were unsuccessful. 

All of the disabled accounts have since been restored — JEWISHcolorado’s after four days, and the San Antonio federation’s after nearly two weeks. But it took the involvement of a staff member at JFNA, the national advocacy arm representing Jewish Federations, who reached out to a contact at Meta directly.

It’s not clear if someone had reported the Jewish federation accounts, or if Meta’s automated systems erroneously detected these accounts. None of them had ever previously had their accounts disabled. 

“We are very grateful these issues were resolved, which seems to indicate that Meta is not intentionally targeting Jewish pages,” Niv Elis, a JFNA spokesperson, told JI. “That said, the fact that pages were taken down over Oct. 7 commemoration posts was very disappointing and indicates that there is clearly a problem that still needs to be fixed.”

A spokesperson for Meta did not respond to a request for comment on Monday.