Jewish Insider and eJewishPhilanthropy are hiring an Operations Associate to support the performance and growth of our subscription and membership business. This role sits at the intersection of customer support, audience engagement, subscriber experience, revenue operations, and newsroom coordination.

The Operations Associate will manage subscriber support, contribute to lifecycle and email marketing initiatives, and help strengthen relationships with our readers. This person will also support advertising inquiries, assist with digital distribution workflows, and contribute to reporting and operational systems.

This is an ideal role for someone who enjoys problem-solving, communicates clearly, thrives in a fast-paced news environment, and understands that strong operations are foundational to sustainable journalism.

Key Responsibilities

Subscriber & Membership Operations

• Serve as a primary point of contact for customer support and subscriber experience, including billing, account access, and product questions
• Respond to customer inquiries in a timely, clear, and professional manner
• Track and follow up with former paying subscribers to understand churn and identify re-engagement opportunities
• Escalate technical or editorial issues as needed and ensure timely resolution

Lifecycle & Retention Support

• Support lifecycle marketing initiatives for subscribers and registered users
• Assist with execution of renewal reminders, email marketing campaigns, and subscriber communications
• Monitor and report on engagement, churn, and retention metrics
• Identify patterns in reader feedback to inform product improvements
• Help surface audience insights to editorial and business teams

Audience Engagement & Retention

• Assist with formatting and packaging subscriber communications across email, web, and social platforms
• Support light graphic creation and visual assets for newsletters, subscriber updates, or promotional messaging

Revenue & Distribution Support

• Respond to inbound advertising and sponsorship inquiries and route appropriately
• Help track and log revenue-related inquiries and assist with reporting
• Support distribution of newsletters and subscriber communications, including troubleshooting delivery or access issues
• Coordinate with editorial, audience, and revenue teams to ensure smooth execution of subscriber initiatives
• Help ensure messaging renders properly across devices and platforms, including email and mobile

Reporting & Cross-Functional Operations

• Assist with weekly and monthly reporting
• Contribute to QA of user experience and digital subscription workflows
• Assist with logistics for virtual subscriber events
• Support additional operational and marketing projects as assigned

Qualifications

• 1–3 years experience in customer support, subscription operations, digital media, membership programs, or marketing operations
• Strong written communication skills with a service-oriented mindset
• Experience working with CRM systems, subscriber databases, or billing platforms
• Organized and detail-oriented, with ability to manage multiple priorities
• Analytical approach to audience data, reporting, and business performance
• Interest in journalism and subscription-based media
• Familiarity with basic design tools and email platforms is a plus
• Comfort adapting messaging for different digital platforms and devices

How to Apply:

Please send your resume and a cover letter outlining your interest and experience to [email protected].